Acceptable Use Policy
We have adopted a philosophy that assumes the honesty and good
intent of our subscribers, therefore our services are provided in
as unrestricted a manner as possible to allow our users to have the
richest Internet experience possible.
This Acceptable Use Policy (AUP) must be read in conjunction
with our Master Agreement and Terms and Conditions (Service
Schedules), and may be subject to change from time to time. It is
the subscribers' responsibility to ensure that they comply with the
latest edition of the AUP at any given time. If you have any
questions about any of our policies, please contact the Customer
Services at support@northarbour.com
This Acceptable Use Policy may be revised, without notice, at
any time, at the sole discretion of Northarbour Limited. Completion
of the relevant application forms, Master Agreement and Service
Schedules, or connection to the service for the first time, is
deemed to be an agreement to our Terms and Conditions and
Acceptable Use Policies.
In the event of a breach of this policy, Northarbour Limited
reserve the right to terminate your service with immediate effect,
without recompense and delete any files held on our servers.
Dialup Access
Login names and passwords must be kept secret and not be
communicated to any third party. Northarbour Limited must be
notified immediately if they are compromised. If someone were to
gain access to your account password, they could tamper with your
files and your email. If you change your password, please keep a
note of it as Northarbour Limited staff cannot gain access to
changed passwords.
Users may not download or store illegal copies of commercial
software. If commercial software is stored on our hard disk, we
will delete the files and immediately terminate your service
without recompense.
Any attempt to breach the security of any machine is forbidden.
Attempting to do so will result in immediate account termination
and possible further legal action. Users may not run any program
that monitors network packet data or any program that compromises
the privacy of network traffic.
Email and Usenet (news)
Users may not "spam" or flood the usenet with a single post to a
large number of newsgroups which are not related to the topic of
your article.
Users may not abuse, or make physical threats against, another
person via e-mail, news or any other electronic media/service we
provide.
Users may not forge e-mail or news postings (to include cancel
messages, whether manual or automated).
Users may not "spam" people via email. This is defined as
unsolicited (unwanted, un-requested) email.
When using newsgroups, subscribers must comply with the globally
accepted Usenet Acceptable use policy. A good place to refer to is
www.usenet.org.uk/usenet-information.html
Northarbour Limited reserve the right to cancel any message
posted to a news group if it is deemed to be of an unsuitable
nature.
Web Space
You will be responsible for the content of your Web Space,
including obtaining the legal permission for any works they include
and ensuring that the contents of these pages do not violate UK
law. Should any web pages not conform to this then they will be
removed.
Northarbour Limited reserve the right, without notice or
explanation, to remove material which does not comply with company
policy, such as material of an Adult nature or pirated
software.
Subscribers will be held solely responsible for any defamatory,
confidential, secret or other proprietary material made available
via your web sites. Northarbour Limited reserve the right to
suspend any sites containing such material.
Login names and passwords must be kept secret and not
communicated to any third party, except for agencies, such as web
site designers working on your behalf, or those directly involved
with the site in question. Northarbour Limited must be notified
immediately if they are compromised. If someone were to gain access
to your account password, they could tamper with files held on your
site.
Technical Support will only be provided for uploading,
downloading and viewing pages. No support will be provided for HTML
authoring or page design, although we may have support pages
providing help with these topics.
The customer has sole responsibility for ensuring that any data
is suitably backed-up. Northarbour Limited will not keep backups of
your pages.
Northarbour Limited will accept no responsibility whatsoever for
loss of data or information resulting from the use of this
service.
If the account is suspended for any reason, such as non-payment,
access to the customers' Homepage, both for viewing and uploading,
may also be suspended.
On closing an account, the relevant data on the Customer's Web
Space will be deleted.
By uploading to the Web Space, the Customer will be deemed to
have accepted and agreed to the Terms and Conditions of use of the
Web Space service.
IRC Specific
Users must abide by the policies of any IRC networks they use.
We will co-operate with the administrators of IRC networks to
identify abusive users and restrict their access to IRC. Users are
reminded that harassment, threatening or slanderous behaviour on
IRC is prosecutable under UK law.
Non Specific
Users may not mount an attack, by whatever means, against our
system, or any other systems. Users may not run unauthorised
mailing lists from, or through any of our machines, or mail
servers.
Technical Support
Technical Support exists for the benefit of Northarbour Limited
Customers, providing support for questions relating directly to our
services. Technical support is here to provide the best service
possible to our customers, but can, at times, be stretched by
having to answer unnecessary calls or emails. When contacting
Technical Support, please have all relevant details to hand.
If the problem doesn't directly involve the Internet connection,
for example - how do I send an email, how do I change the first
page that is displayed when my web browser starts etc., this is a
function of the particular software application (e.g. the mail
program, web browser etc). Please explore the various settings,
options or use the in-built help menu, (in the program you require
help for) for instructions on such procedures. Before contacting us
for support, you are obliged to check other documentation for
answers to your question. This includes:
- Documentation that was supplied with the account.
- Our support web pages.
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